Openings >> Communications Operator
Communications Operator
Summary
Title:Communications Operator
ID:1105
Department:Public Safety
Closing Date:07/31/2019
Description

City of Orangeburg, South Carolina

Classification Specification

 

COMMUNICATIONS OPERATOR (6045)
Grade 5: $31,958.88 - $33,000 DOQ


Purpose of Classification:

The purpose of this classification is to answer and process emergency and non-emergency calls and to dispatch first responders.

 

The ideal candidate will be capable of assertively taking command of situations in a sensitive yet straightforward manner, while showing consideration and respect to others, and will have the ability to deal with stressful and pressured situations in an efficient and controlled manner. Candidates must demonstrate good decision making skills under pressure, work with minimum direct supervision, and be a team player with a positive attitude. Additionally, candidates should have the ability to work 12-hour rotating shifts including nights, weekends, and holidays.

 

Basic Function:

 

Under general supervision, receives and transmits routine and emergency telephone and radio traffic; dispatches and coordinates police, fire, animal control and other municipal equipment; maintains and processes a variety of communications paperwork, records, and logs. Performs related responsibilities as required.

 

Duties include:

  • Use of the Computer-Aided Dispatch System

  • Filing

  • Proficient use of communications equipment (telephone, radio communications, etc.)

  • Use of Information Systems (data entry, data management)

    Key Responsibilities:

  • Receives, interprets, classifies, prioritizes and responds to calls of a routine and emergency nature, including those calls involving life threatening situation, expeditiously and accurately.

     

  • Assigns calls to Public Safety or animal control units for necessary action, including determining necessary units required for response; coordinates with patrol supervisors regarding deployment of personnel.

     

  • Visually monitors status display terminals while simultaneously monitoring radio frequencies aurally.

     

  • Ensures correct status of pending and dispatched calls, location of units, and makes "on-line" changes as appropriate.

     

  • Dispatches medical emergencies and provides pre-arrival instructions.

     

  • Provides information to units in areas such as warrants, vehicles, driver's licenses, and criminal history.

     

  • Enters relevant information and retrieves information on multiple computerized systems, including a computer-aided dispatch system.

     

  • Operates a multiple computer system utilizing various programs simultaneously.
     

  • Monitors security entrances to public buildings and closed circuit TV to holding cells.
     

  • Trains new employees in the dispatch function and evaluates and reports progress of trainees to supervisor.

  • May testify in court if needed.

     

  • Selected candidate will be fully trained upon hire.

     

Minimum Requirements:

 

  • Associate Degree Preferred or any combination equivalent to experience and education that could likely provide the required knowledge, skill and ability is qualifying. A typical way to obtain the knowledge, skill and abilities would be:
     

    - Possession of high school diploma or GED and/or
    - One year of 911 emergency dispatching experience with a law enforcement agency, within the
    last three (3) years

     

  • Good communication skills (both verbal and written)

  • At least 18 years of age

  • Proof of eligibility to work in the United States

  • No Criminal Record

  • Valid SC Driver’s License

 

Candidates will be subject to

  • Criminal Background Review

  • Driving History Review

  • Credit Check

  • Employment History Review

 

PHYSICAL STANDARDS:
Positions in this class are typically situated in a standard office environment resulting in little exposure to the weather and requiring no unusual physical abilities.

 

Position is full time.  Full benefits package offered including medical, dental, vision, paid holidays, state retirement, life insurance, short and long term disability insurance and more…

Conditional offer of employment based upon satisfactory results from pre-employment physical, drug screen and criminal background check.

The City of Orangeburg is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. THE CITY OF ORANGEBURG IS AN AT-WILL EMPLOYER.

 

This opening is closed and is no longer accepting applications
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